Help Desk Tier 1 Call Handling Procedures

cobuman Education and Learning, Information Technology

Help Desk call handling is pretty simple. I have broken this down into five simple steps for you to learn… Step 1. Readiness. Step 2. Customer service. Step 3. Knowledge. Step 4. Efficiency. Step 5. Closing. All of these steps are incredibly important and are crucial to know in order to be great at Help Desk. I will go through... Read More

Information Technology Tech Support

Top 40 Network Admin and System Admin Interview Questions and Answers

cobuman Information Technology

Welcome to Top 40 Network Admin and System Admin Interview Questions and Answers. There is a lot of cross over in technology between computer networks and systems hence the need to combine the two career choices. In this article we will cover some of the most common questions that may come up during an interview. Some answers are simplified to... Read More

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